Question 1

How do I reserve rentals?

Accepted Answer

Simply fill out our inquiry form with your event details. We'll confirm availability, provide a quote, and send over the next steps to reserve your rental.

Question 2

Do you require a deposit?

Accepted Answer

Yes, a deposit is required to reserve your rental and event date. The remaining balance is due one week before delivery. Your reservation is not guaranteed until the deposit has been received.

Question 3

Do you set up everything?

Accepted Answer

We professionally set up all tent rentals as part of your rental at no additional charge. For tables, chairs, and other rental items, setup is not included. These items will be delivered to your event location, and customers are responsible for arranging them unless setup service has been added to the order. If you're interested in setup for tables, chairs, or other rentals, let us know in your inquiry and we'll be happy to discuss available options.

Question 4

How much is delivery?

Accepted Answer

Delivery fees vary based on your event location and the size of your order. Since we are a delivery only company, we'll include the delivery cost in your custom quote.

Question 5

Can I pick up the rentals myself?

Accepted Answer

No, we are a delivery only rental company. This allows us to ensure every item is transported safely, professionally set up, and picked up after your event.

Question 6

How long is the rental?

Accepted Answer

Most rentals are for one event day. We'll arrange a delivery and pickup time that works with your event schedule. If you need your rentals for multiple days just let us know and we'll provide a custom quote.

Question 7

What happens if it rains?

Accepted Answer

Weather happens! If severe weather is expected, we'll work with you to discuss your options. Depending on the situation, we may be able to reschedule your rental or offer another solution.

Question 8

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially during spring, summer, and holiday weekends. Popular items and event packages can book up quickly.

Question 9

What areas do you serve?

Accepted Answer

We proudly serve Hampton Roads, Virginia Beach, Chesapeake, Norfolk, Suffolk, Newport News, Yorktown, Poquoson, and Williamsburg. If you're outside our normal service area, feel free to contact us and we'll see if we can accommodate your event.

Question 10

Are your rentals cleaned?

Accepted Answer

Absolutely. Every rental is thoroughly cleaned, sanitized, and inspected before and after each event so it arrives in excellent condition.

Question 11

Can I make changes to my order after booking?

Accepted Answer

Yes, we'll do our best to accommodate changes based on availability. We recommend letting us know as soon as possible if you'd like to add or remove items.

Frequent Asked Questions