Frequent Asked Questions

Simply fill out our inquiry form with your event details. We'll confirm availability, provide a quote, and send over the next steps to reserve your rental.

Yes, a deposit is required to reserve your rental and event date. The remaining balance is due one week before delivery. Your reservation is not guaranteed until the deposit has been received.

We professionally set up all tent rentals as part of your rental at no additional charge. For tables, chairs, and other rental items, setup is not included. These items will be delivered to your event location, and customers are responsible for arranging them unless setup service has been added to the order. If you're interested in setup for tables, chairs, or other rentals, let us know in your inquiry and we'll be happy to discuss available options.

Delivery fees vary based on your event location and the size of your order. Since we are a delivery only company, we'll include the delivery cost in your custom quote.

No, we are a delivery only rental company. This allows us to ensure every item is transported safely, professionally set up, and picked up after your event.

Most rentals are for one event day. We'll arrange a delivery and pickup time that works with your event schedule. If you need your rentals for multiple days just let us know and we'll provide a custom quote.

Weather happens! If severe weather is expected, we'll work with you to discuss your options. Depending on the situation, we may be able to reschedule your rental or offer another solution.

We recommend booking as early as possible, especially during spring, summer, and holiday weekends. Popular items and event packages can book up quickly.

We proudly serve Hampton Roads, Virginia Beach, Chesapeake, Norfolk, Suffolk, Newport News, Yorktown, Poquoson, and Williamsburg. If you're outside our normal service area, feel free to contact us and we'll see if we can accommodate your event.

Absolutely. Every rental is thoroughly cleaned, sanitized, and inspected before and after each event so it arrives in excellent condition.

Yes, we'll do our best to accommodate changes based on availability. We recommend letting us know as soon as possible if you'd like to add or remove items.